Shipping Policy

SHIPPING POLICY

 

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

We typically ship all orders within 2-4 business days. If you select Expedited Processing at checkout, we'll ship within 24-48 hours depending on which time in the day the orders are placed.

 

WHICH CARRIER DO YOU USE?

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

 

HOW LONG DOES IT TAKE TO ARRIVE?

We ship all orders from our USA factory. Due to Covid-19, some *international packages may be delayed due to routing or customs delays.

  • USA - Within 5-8 business days
  • Canada - Within 5-10 business days*
  • UK & EU - Within 5-8 business days*
  • Australia & New Zealand - Within 8-20 business days*
  • Rest of the World - Within 5-10 business days*

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.

* We appreciate your interest in our products and value your business. Please note that at the moment, international orders are not yet available. We apologize for any inconvenience caused. Rest assured, we are actively working towards expanding our shipping services to include international destinations. We look forward to serving customers worldwide in the near future. Thank you for your patience and understanding.

 

I DIDN'T RECEIVE MY ORDER

Please email us: talktous@elegantendearments.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order. Alternatively, you can also Live Chat by clicking on the Bubble at the bottom right-hand corner of our site.

 

WHAT ABOUT CUSTOMS FEES/TAXES?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

If fees are charged by customs, they are payable by the recipient.

 

SHIPPING INSURANCE

Shipping insurance is offered at checkout. It's provided by Elegant Endearments and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team.

Please note - shipping insurance is non-refundable once your order has shipped.